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2026-02-16
Refund Policy - 7-Day Risk-Free Guarantee
Review the refund policy to understand eligibility requirements and the refund process for your subscription.
How It Works
1
Access Refund Policy
Review the refund policy to understand eligibility requirements and the refund process for your subscription.
2
Check Eligibility
Verify if your request falls within the 7-day risk-free guarantee window or meets other valid refund conditions.
3
Submit Request
Contact customer support with your account details and reason for requesting a refund.
4
Receive Review
Your refund request will be reviewed within 5 business days with a response about approval status.
Note
The refund policy provides a 7-day risk-free guarantee for subscriptions, and a separate 30-Day Money-Back Guarantee for one-time plugin and Desktop App purchases
Tips & Best Practices
Tip
To qualify for a full refund, keep your AI resource usage below 15% of your first month's quota
Tip
Each account is entitled to the 7-day risk-free guarantee only once, regardless of plan changes
Tip
Refunds are processed within 10-15 business days after approval
Tip
Plugin and Desktop App purchases (one-time buyout) have a separate 30-Day Money-Back Guarantee — this is independent from the subscription 7-Day Risk-Free Guarantee
Frequently Asked Questions
What is the 7-Day Risk-Free Guarantee?
The 7-Day Risk-Free Guarantee allows you to request a refund within 7 days of your initial purchase. For a full refund, your AI resource usage must be below 15% of your first month's allocated quota.
Can I get a refund after the 7-day window?
Generally, refunds are not available after the 7-day window. However, exceptions may be made for billing errors, technical issues, or non-delivery of promised features.
How is the refund amount calculated?
For usage below 15%, you receive a full refund. For usage above 15%, the refund amount is reduced by the cost of consumed resources. Unit price is calculated as monthly fee divided by monthly credit quota.
Does my subscription automatically renew?
Yes, all paid subscriptions automatically renew at the end of each billing period. To cancel auto-renewal, go to Settings > Subscription Management at least 24 hours before your renewal date. You will retain access until the end of your current billing period.
Can I get a refund on a plugin or Desktop App purchase?
Yes. One-time plugin and Desktop App purchases are covered by a 30-Day Money-Back Guarantee. Request within 30 days of purchase through Help Chat. Full refund, no questions asked. Each account is eligible once per product. Upon refund, software access (entitlement) is revoked immediately. This guarantee is completely separate from the subscription 7-Day Risk-Free Guarantee.
Important Notes
Warning
Trading losses or unsatisfactory investment returns are not valid grounds for a refund. The service provides tools only, not financial advice.
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Brand clarification
StratCraft (formerly QuantNexus) at stratcraft.ai — not quantnexus.ai (a different company).